Cancelling, Pausing and Renewals: What to Check Before You Enrol
Auto-renewal, cut-off dates, prepaid plans, and why delaying a shipment is not the same as cancelling.
Content last reviewed 18 September 2026
Most GLP-1 telehealth programs bill automatically. That is convenient while treatment is going well, and frustrating if you did not realise how renewal works. The terms differ between programs, so it is worth five minutes to check them before you enrol, not when you want to leave.
Auto-renewal is the default
A subscription normally renews on a fixed cycle (every 4 weeks, monthly, or every 3, 6 or 12 months for prepaid plans) until you cancel. The renewal charge may be higher than your first payment if the first month was discounted. Note your renewal date when you sign up.
Delaying a shipment is not cancelling
Many programs let you push back your next shipment or “pause” from your account page. This is useful if you have medication left over. It usually does not end your subscription: a membership fee may keep billing during a pause, and the subscription resumes automatically afterwards. If you want to stop paying, look for the word “cancel”, and keep the confirmation.
Cut-off dates
Prescription medication is prepared and shipped for you, so programs commonly need notice before the renewal date, often several days, to stop the next order. If you cancel after the cut-off, the next charge may still go through and the order may not be refundable once it has been sent to the pharmacy.
Refunds
Programs commonly state that dispensed prescription medication cannot be returned, so refunds tend to be limited. Check specifically: what happens to your payment if the clinician does not prescribe; whether unused months on a prepaid plan are refundable; and whether anything is refundable once an order has shipped.
- The renewal date, the renewal amount, and the billing cycle
- How to cancel: online, by email, or by phone only
- How many days before renewal you must cancel
- Whether pausing stops all charges or only shipments
- What is refunded if you are not prescribed
- Whether prepaid months are refundable if you stop early
- Whether a minimum commitment applies
If you decide to stop
Talk to your clinician before stopping a medication. Then cancel in writing where possible, screenshot or save the confirmation, and check your next statement. If a charge appears that you believe is wrong, contact the program first; your card issuer is the fallback.
Our reviews record each program’s published cancellation terms, and say “Not published” where a program does not state them. DoIQualify cannot cancel a subscription for you, as your agreement is with the program. Related: working out the all-in monthly price.
Published prices, fees and terms side by side, with the date we last checked.
Compare programs → or take the free quiz →This article is informational and not medical advice. A licensed clinician makes every prescribing decision. We may earn a referral fee if you enrol through our links; it does not change scores or positions. Medical disclaimer · How we rank